1.) Basic Information - All our puppies and parents currently take Vitadawg supplements daily. We highly suggest your new puppy continue their daily supplement routine. We believe in healthy nutrition for our four-legged, fur family. Happytail Puppies, LLC guarantees each of its pups for 30 days, day 1 starting on the date your puppy leaves Happytail Puppies, LLC’s care. To extend your new puppy’s health guarantee, up to 10 years, it’s easy and simple. All you need to do is continue your new fur baby, on its Vitadawg supplement daily routine, for the duration of your puppy’s natural life (up to 10 years). Ask your personal puppy care consultant about the benefits and features of doing so. They will be more than happy to assist in answering any questions you may have. As well as, the new puppy owner must have their new puppy follow regular scheduled visits and puppy care from a licensed veterinarian.
All puppies are eating Purina Pro Plan. We suggest having your puppy care consultant have your puppy’s bag of puppy food ready to go when coming to your home. If you elect to transition your puppy to a new puppy food we suggest adding some of the Purina Pro Plan kibble (currently on), mix with the new food of your choosing. This will lessen the disruption in your pup’s bowel movements and lower the risk of sickness in your new puppy.
No refunds are given after your puppy leaves the care of Happytail Puppies, LLC. If for any reason you are dissatisfied with your new fur baby and want to return for any reason we will lovingly accept your puppy back, in the same condition as pup was in when it left our care, with an updated medical record from your licensed veterinarian. As well as, Happytail Puppies, LLC’s original medical records, microchip information and Vitadawg records.
All puppies must be picked up within 7 days, once your puppy turns 8 weeks old and/or cleared by Happytail Puppies, LLC’s licensed veterinarian. Puppies, in our training program and/or traveling, will have their own specific pick up arrangements made with our staff. If arrangements cannot be made to do so, to comply with the above mentioned time frame, Happytail Puppies will recommend discussing training options with the new puppy owner until arrangements can be made for the puppy to go to its new home.
2.) This health guarantee:
- Includes fatal and life altering congenital disease which adversely affects the health of the animal.
- Excludes luxating patella, congenital hip disease and lung worm. Genetic conditions we do not guarantee are inguinal and umbilical hernias, and recessed testicles. These conditions can be remedied easily, when your puppy is spayed or neutered. To remedy them prior to spaying or neutering your puppy could experience a tremendous amount of stress, which could cause additional under-line health issues.
- Should your puppy pass away prior to 120 days of age, the puppy owner will pay to have a necropsy performed to ascertain the cause of passing and share with Happytail Puppies, LLC. In the event, documented, cause of passing is congenital, Happytail Puppies, LLC, will help walk you through choosing a new puppy and walk through the healing process together. Please be sure to include a necropsy, without it being performed, Happytail Puppies, LLC’s medical staff and guardians won’t be able to identify and research any possible “identifiable” future issues without proper documented knowledge. Unfortunately, Happytail Puppies, LLC will have no obligation to replace your puppy without the above.
3.) This health guarantee also excludes, what in some breeds, is considered normal, cherry eye, entropion, “loose” hips, skin allergies, elongated soft palate and stenotic nares.
4.) Happytail Puppies, LLC will not assume any liability for Parvo, Distemper, Corona, Coccidia, Giardia, Campylobacter or injuries made to the puppy after your puppy has left our care by delivery or pick up. All puppies, under the care of our licensed veterinarian, will be sent to their new home with their medical records.
5.) Low Blood Sugar/Hypoglycemia is not included in this guarantee. We recommend free feeding your new puppy, by leaving food down all day/night, until your puppy matures and knows it should be eating regularly (ask your puppy care consultant about our available training programs which are an excellent tool to reinforce consistent eating habits). Puppy probiotic/prebiotic supplements, greek yogurt, tiny pieces of chicken, baby food chicken flavored, soft/hard food may be necessary for your new puppy’s diet. If for any reason the new puppy owner takes their puppy to a licensed vet and a hypoglycemia diagnosis is rendered in the first 14 days of new puppy owner taking their new puppy home, no refund or replacement puppy will be given.
6.) Heart murmurs, grade 1 or 2, represent no threat to your puppy and will not be included in the health guarantee.
7.) Any designer breed puppy, a puppy that is not purebred, will not be adopted with registration papers.
8.) Happytail Puppies, LLC cannot guarantee the future adult weight of a puppy. We can give an estimation range based on parent weights, but cannot give an exact adult weight for puppy. Happytail Puppies, LLC will not be held liable for the adult weight of puppy.
9.) All items covered under this guarantee are by puppy replacement only. WE DO NOT GIVE REFUNDS. WE WILL NOT PAY FOR SURGERIES OR PROCEDURES ONCE PUPPY LEAVES OUR PREMISES. Happytail Puppies, LLC has a complete medical staff with 2 licensed veterinarians and 6 veterinarian assistants. We do our best to raise and re-home healthy, happy puppies.
10.) Happytail Puppies, LLC, will not be responsible for any medical expenses incurred. New puppy owner is aware that owning a puppy means additional financial responsibilities and understands that he/she will be responsible for all said financial responsibilities.
11.) Happytail Puppies, LLC guarantees all puppies will be current, as of the date of pick up or delivery, with proper vaccinations and wormings, administered and/or overseen, by our licensed veterinarian or veterinarian assistant. The new puppy owner will receive all medical records from Happytail Puppies, LLC and is informed of any scheduled maintenance vaccinations or wormings due.
12.) This guarantee does not include kennel cough or other respiratory infections and aspiration pneumonia (commonly caused by vomiting during travel). Kennel Cough is self-limiting and like the common cold, it must run its course. Full recovery is expected and kennel cough on its own is not life threatening. When detected early, all are simple to treat and should never be a cause of death.
13.) In the event the new puppy owner has paid in full for a puppy, not yet delivered or picked up, and a genetic defect is discovered, Happytail Puppies, LLC will inform new puppy owner of the defect and give the new puppy owner the following options to remedy the defect: A.) the puppy with the genetic defect will be offered at a lower cost, or B.) Another puppy will be offered in its place.
14.) New puppy owner is responsible for transportation costs to and from Happytail Puppies, LLC for replacement puppy.
15.) This guarantee applies to the original puppy only and is non transferable to a second party.
16.) No replacement puppy will be given if the puppy has been bred, spayed, neutered or euthanized without the consent of Happytail Puppies, LLC.
17.) Replacement puppy will be mutually agreed upon by both new puppy owner and Happytail Puppies, LLC and will be of comparable quality and value. It is understood that the replacement puppy may not be from the exact parents of the original puppy chosen.
18.) There are certain disorders that may be caused by environmental factors, for example: allergies, thyroid dysfunction, demodectic mange and other autoimmune disorders that are not covered under this guarantee.
19.) Any physical injuries, sprains, muscle tears that could arise as the result of direct injury is not covered by the guarantee.
20.) Happytail Puppies, LLC does not guarantee or warranty DNA show quality and/or breeding potential.
21.) New puppy owner must have their new puppy examined by a licensed veterinarian within 3 days of your puppy leaving Happytail Puppies, LLC. Please do not allow vaccinations from your licensed veterinarian, until your puppy’s next vaccination is due. This is critical to your puppy, allowing time in between vaccinations. Happytail Puppies, LLC must be informed immediately of the examination result by email, email@example.com within 3 days of puppy’s exam. The failure to do this will result in the cancellation of this guarantee.
22.) We will not accept warranty claims from Banfield Pet Hospitals (Banfield is associated with Petsmart Pet Supplies). This decision is based on the reputation of overcharging clients and vaccinating over vaccinations, which is not healthy for your puppy.
23.) This contract supersedes any and all previous agreements.
24.) This contract is null and void if the terms and conditions are not fulfilled.
25.) New puppy owners acknowledge that he/she understands this contract fully, and that this contract is under the jurisdiction of the state of North Carolina, in the county of Guilford. It is agreed that the place of venue shall be in Guilford County, North Carolina.