Deposits are non-refundable puppies are taken down off the website just for you, losing opportunity to find another home. The deposit is transferrable up to 12 months of the original deposit to use as a credit toward a new puppy of your choice.
No cash refunds. HTP will provide medical reimbursement for issues related to hereditary or congenital defects for as long as you remain insured with pet insurance. This means we will cover (up to the price you paid for the puppy) 100% of your deductible up to $300 (standard policy) and 100% co-pay for any covered hereditary or congenital abnormality for up to 10 years as long as you remain insured.
You must keep the puppy under regular and continued care of a licensed veterinarian and on a current Vitadawg subscription program in order to qualify for Hereditary & Congenital medical reimbursement (deductible & Co-Pay up to price paid for puppy) you must remain insured, and on a Vitadawg subscription from the time of purchase.
No cash refunds. Your warranty offers a replacement puppy in the event of a hereditary or congenital issue of equal or less value if you insured your puppy. In the case of hereditary or congenital issues that can be corrected we will provide medical reimbursement (deductible & Co-Pay up to the price paid for the puppy), as long as you are enrolled in an Insurance at the time of purchase and have remained insured.
*IN THE CASE OF SUDDEN DEATH, WE REQUIRE A NECROPSY TO BE PREFORMED IN ORDER TO FILE A FULL REPLACEMENT WARRANTY CLAIM. HTP WILL OFFER A 50% DISCOUNT OFF THE PURCHASE OF A NEW PUPPY (UP TO $2000) IF YOU ARE UNABLE OR CHOOSE NOT TO GET AN NECROPSY PREFORMED.
Weight Guarantee (Term Teacup)
Our industry, including Happytail Puppies, uses the term "teacup" to describe smaller breed puppies. Please contact us directly if you are looking for a puppy that will mature to an approximate "specific" size. Our kennel will estimate your puppy's size to the best of our knowledge. The term "teacup" does not mean that your puppy will mature to a "specific" size.
Hereditary and Congenital Disorders
All Happytail Puppies will be vet checked before going to their new home. The vet check includes checking for hereditary and congenital disorders as well as a general health check. Please note smaller breeds have higher risks for disorders and health complications.
We request that when possible your puppy be picked up in person at Happytail Puppies. We realize in many situations, this isn't possible. If this is the case, please contact us for a quote and to make arrangements to schedule ground or flight delivery for your puppy.